Burlingtonians love their municipal network. We have reported in the past that, prior to the sale of the network to Blue Water LLC, a group of locals organized to create the KeepBTLocal cooperative. Recently, the organization reaffirmed its commitment to purchase the network when it goes up for sale, a condition of the Blue Water LLC transaction.
A customer satisfaction survey in April revealed that BT customers are more than twice as satisfied with their provider as those obtaining service from competitors. The VTDigger reported survey results:
· 87% customer satisfaction with BT’s Customer Service;
· 24% of customers chose BT’s services after being recommended by a friend or family member; and
· General impression of BT by non-BT customers saw a 10% “positive” increase over their 2014 impression.
The survey also reported that customers with other providers were 40% satisfied with their service.
It has been a long road for BT after prior city leadership covered up years’ worth of cost overruns creating serious financial difficulties for the community. Eventually, CitiBank filed suit to recover the $33 million Burlington owed. The two settled and Burlington eventually transferred ownership to Blue Water with the city still leasing. The ultimate goal for the city is to sell the network. Enter KeepBTLocal.
According to a June VTDigger article, the coop has been working with a former telecommunications industry executive now working as a consultant. They are developing business and acquisition plans to purchase the network when it goes up for sale within the next few years.
Andy Mortoll, Chair of the Board of KeepBTLocal told VTDigger:
“It’s just so important for so many of us in Burlington to keep Burlington Telecom a local, community-owned asset,” Montroll said. “If the city is going to sell it, we want to be the ones to acquire it on behalf of the residents.”
This article is apart of MuniNetworks. The original piece can be found here