For Quality Customer Service Go to Government, Not Business

Date: 14 Aug 2012 | posted in: From the Desk of David Morris, The Public Good | 0 Facebooktwitterredditmail

In 2012 we accept as received wisdom that government is unresponsive while a competitive marketplace forces private business to offer quality customer service.  So when Representative Henry Cuellar (D-TX) introduced his warmly received bill, The Government Customer Service Improvement Act, … Read More

Business Can’t Win the Privatization Game Without a Handicap

Date: 4 Jun 2012 | posted in: From the Desk of David Morris, The Public Good | 0 Facebooktwitterredditmail

Handicapping occurs in sports to equalize the winning chances of contestants of varying abilities. Sometimes, as in horse racing, superior horses, based on past performance, are required to carry more weight.  Sometimes, as in golf, poorer players are allowed more … Read More

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