Susan Crawford’s latest piece on municipal broadband discussed a real problem that mayors of communities can have a definite impact in helping resolve: the digital divide.
Think of that divide, now amplifying and entrenching existing social problems in your city, as similar to a failure to provide a functional street grid. You don’t have to provide retail services yourself, just as you don’t have to provide the cars and businesses that use your streets. Consider the case of Ammon, Idaho, a small conservative town that built a passive fiber (as opposed to fiber-optic) network over which a host of competing service providers can sell directly to residents. Only a city builds streets; similarly, no private company would have an incentive to serve everyone with basic infrastructure, but every private company will rejoice in having reasonably-priced, unlimited communications capacity as a basic input into everything it needs to do. For more evidence, look at Chattanooga, Tennessee.
In Massachusetts, WWLP’s Anthony Hill reported on the small city of Leyden, whose residents may finally be getting high speed Internet access. The city is supporting a $2 million project, which will be up for a vote by residents this coming spring.
The Monroe Courier reported this week on how 25% of Connecticut towns could soon be a formidable force against big cable. The cities are joining together to demand better connectivity and to make the state the nation’s first Gigabit State. Our story on Connecticut here.
“The response from our state’s towns has been overwhelming,” Consumer Counsel Katz said. “I’ve heard over and over that municipal officials are frustrated with available internet speeds and the cost to their towns of upgrading internet networks. These 46 municipalities have made the decision to take control of the situation. From the high school to the town hall to the library, the demand for faster internet speeds and greater bandwidth is ever-increasing. Businesses face the same challenges, and we know more residents than ever are asking the same question: How do we get faster, cheaper, more reliable internet? Partnering with the private sector to examine the best way to build and finance these Gig networks is the first step in making them a reality in Connecticut.”
From California’s Mendocino County, we found yet another reason why communities should consider municipal fiber: residents there are still dealing with damage inflicted after an AT&T broadband outage left people with out phone and Internet for nearly 45 hours! Adam Randall with the Ukiah Daily Journal reported that officials say the outage was due in part to AT&T’s refusal to upgrade its copper wiring.
“AT&T’s unwillingness to address repair issues in Mendocino County in a timely manner is something that has continued to irk [chairman of the Broadband Alliance of Mendocino County, Jim] Moorehead, along with other officials, including Congressman Jared Huffman.
Some of the affected customers are now experiencing landline outages, with the biggest concern being those who are not able to connect with 911 in case of an emergency, Moorehead said.”
…because North Dakota is so rural, 96% of the state (on a geographic basis) is served by one of 18 small rural telecom companies – and those companies have made deploying FTTH a high priority.
The small companies’ rural status also has enabled them to benefit from several USDA programs. According to a report released in late December, the USDA has invested more than $330 million in broadband in North Dakota since 2009…
“For Iowa to remain competitive in an increasingly global marketplace, we must connect every acre to high-speed broadband Internet,” Centers said. “Not only does that mean connecting agriculture to high-speed Internet, but it also means making sure Iowa’s schools have the ability to give our children access to educational resources available online and main street businesses can connect with the global marketplace.”
Google and Title II
The FCC’s decision on reclassifying the Internet as a utility could be music to Google Fiber’s ears.
TechDirt’s Karl Bode again weighed in on how ISPs use utility pole rights to block both private and municipal broadband projects:
Bureaucratic pole attachment rights negotiations are already sometimes annoyingly cumbersome, but they’re also one of many ways incumbent ISPs thwart competitive efforts. Municipal broadband efforts in Utah, for example, were hindered by a litany of Qwest (now CenturyLink) lawsuits aimed at blocking local community ISP Utopia from having access to the company’s poles. In Austin, where AT&T owns around 20% of the city’s utility poles, Google Fiber ran into some initial obstacles getting pole attachment rights because AT&T argued Google wasn’t officially a telecom company.
And Martin Blanc with BidnessEtc continued to explain how the search engine giant would benefit greatly from reclassification as Title II.
“[Google Director of Communications Law Austin Schlick] told the FCC in a letter last week that such reclassification will promote competition in the industry and induce more investment in the sector, and will also promote the provision of broadband Internet to more markets.”
Reid Schram with Epoch Times broke it down to Google’s bottom line:
“Google is asking for this because as they’ve been trying to roll out their high speed Google Fiber service to different areas, they have run into major problems getting permission to access things like utility poles and cable carrying conduits. AT&T and Comcast have long been afforded ease of access to these key pieces of infrastructure, as they are classified as a cable tv provider, and thus a utility.”
A couple of writers this week commented that America’s slow-to-the-draw connectivity may be a good thing– it could serve as a wake up call for communities that want to take back their local authority.
Bruce Kushnick predicted 2015 will include a lot of hair-pulling by cable and phone customers:
… There is one shining light — A wise friend of mine once said, “It has to get so bad that people actually notice.” With 4 million people commenting about Net Neutrality, the so called “ISPs” being considered the ‘most hated companies in America’ in 2013 and Time Warner and Comcast being the most hated companies in 2014 — out-stripping every other industry, or that the major media actually used the term “Title II”– maybe, just maybe, the sheep have woken up from their slumber.
But, right now, for communications, the year 2015 looks like it will just suck to be a customer of America’s telecom-cable trust.”
The Washington Post’s Brian Fung reported on the proposed new definition of broadband: 25 Mbps. He said that Wheeler’s recommendation recognizes that the government is finally catching up to technology advancements:
“In 2012, the most recent year for which the FCC has published data, 94 percent of Americans already had access to download speeds of at least 3 Mbps. While that may have been enough for most people then, it represents the bare minimum now.”
Top of the Dung Heap Awards
Tech Dirt’s Karl Bode and Erika Rawes with The Wall Street Cheat Sheet listed the Top 10 WORST businesses in 2014. Spoiler Alert: SEVEN out of the 10 from Big Telecom. We could have been knocked over by a feather by shear surprise… not really.
“It’s frustrating. And although the customer service rep claims to “understand you are frustrated today,” there is only so much these reps can do, given they are trained to utilized the most inexpensive and cost-effective potential “solutions” for the business, as opposed to doing what’s easiest and most convenient for the customer.
On top of the fact that customer service reps are often trained to lean toward inexpensive solutions that drive customers crazy, most reps are also working for sub-par wages. According to the Bureau of Labor Statistics (BLS), customer service reps are paid median hourly wages of around $14.85 per hour and those on the lower end of the wage scale earn less than $9.50 per hour. However, in 2001, the median hourly wage for these representatives was $12.23 — or $16.31 in today’s money.
Not only have wages declined for these workers, automated systems and online systems have reduced the need for them. Sure, customers want human interaction, but they also want that interaction to be friendly and productive. This personal and friendly interaction is something so many businesses lack.”
But you can take (some) solace in this: you may now find it easier to complain about that telephone and cable service!
The FCC unveiled its new “one-stop shop” complaint site for filing and tracking complaints about robocalls and fraudulent charges. Teresa McUsic with SavvyConsumer gave a full list of where and how to complain early, and often.